Store policies
Policy
Shipping Policy
Dispatch
Orders are prepared for dispatch after product availability and delivery details are confirmed.
Ready-to-ship pieces usually dispatch within the timeline shown on the product page. Made-to-order pieces may need additional preparation time.
Shipping Charges
Complimentary standard shipping is available within India on orders over ₹5,000.
Delivery
Delivery timelines are estimates and may vary due to courier availability, destination, holidays, weather, or circumstances outside our control.
Customers must provide a complete and serviceable address with a reachable phone number.
Policy
Return / Exchange Policy
We want every order to feel considered. Please review the product images, size guide, fabric information, care instructions, and delivery details before placing your order.
Size exchanges may be requested within 7 days of delivery for the same product, subject to the conditions and availability described below.
Size Exchanges
Size exchanges are available within 7 days of delivery for the same product only.
Exchange pieces must be unworn, unused, unwashed, undamaged, and returned with original tags and packaging intact.
Exchanges are subject to inspection and size availability.
Exchange Limits
Exchanges cannot be made for a different product, design, fabric, or color.
Sale, discounted, clearance, custom, altered, damaged, washed, perfumed, used, or final-sale items may not be eligible for exchange.
Exchange shipping charges may be borne by the customer unless the issue was caused by The Sisters Cottage.
How To Request An Exchange
Contact the boutique team within 7 days of delivery with your order ID, the product and size received, the requested replacement size, and clear photographs of the item with its tags and packaging.
Do not send an item back before receiving written exchange instructions. Unauthorised, incomplete, or late shipments may be refused.
Inspection And Resolution
All exchange and issue requests are reviewed after the item is received and inspected. Approval is not automatic and depends on the item meeting the conditions above.
If the requested size is unavailable, the boutique team may offer an alternative resolution such as store credit or replacement where appropriate.
Order Changes And Refunds
Order changes or cancellations must be requested before dispatch and are subject to confirmation. Once an item has been dispatched, the order cannot be cancelled through this policy.
Refunds are not the standard resolution for change-of-mind, sizing preference, colour preference, or delayed acceptance of an order.
Damaged Or Incorrect Items
If a damaged, defective, or incorrect item is delivered, raise the issue within 24 hours of delivery with the order ID, customer name, clear photos or videos, and unboxing proof if available.
Claims raised after 24 hours may not be accepted. Approved claims may be resolved through exchange, replacement, or store credit.
No Returns
Returns are not accepted. An approved exchange, replacement, or store credit is the available resolution where this policy allows it.
Policy
Privacy Notice
Information We Collect
When you create an account or place an order, we may collect your name, email address, username, phone number, delivery address, postal code, order details, payment status, and messages or attachments you submit to us.
How We Use Information
We use this information to create and secure your account, process and deliver orders, provide customer support, manage exchanges, prevent misuse, maintain business records, and communicate about your requests or orders.
Payment credentials are handled by the selected payment provider. The Sisters Cottage does not ask for or store card numbers, UPI PINs, or banking passwords on this website.
Analytics And Cookies
Essential browser storage keeps cart, wishlist, sign-in, and checkout flows working. Optional Cloudflare Web Analytics and Google Analytics, where configured, are loaded only after you accept analytics cookies. They help us understand aggregate visits, navigation, and page performance so we can improve the website.
Signup consent is not consent to optional analytics. You can reject analytics cookies and still use the store. This website does not use GPS location for analytics or intentionally store your IP address in its own application data.
Sharing And Retention
We share only the information needed with service providers such as payment, email, hosting, analytics, and delivery partners to provide requested services. We do not sell customer information. We retain account, order, and support records for as long as reasonably needed for service, security, accounting, and legal obligations.
Your Requests
You may contact us at at.the.sisters.cottage@gmail.com to request correction of account details or use our dedicated data-deletion request form. We verify requests before acting and may retain records needed for legal, security, accounting, or order-service reasons.
Policy
Legal & Tax Details
Business Details
The Sisters Cottage sells boutique apparel through this website. Orders are accepted only after product availability, delivery details, and payment status are confirmed.
Customer support: at.the.sisters.cottage@gmail.com · +91 88979 66698. Support hours are weekdays 10:00 AM to 7:00 PM IST and weekends 10:00 AM to 3:00 PM IST. Service area: India.
GSTIN: 36CBUPM2597K1ZP.
Product pricing
All listed product prices include applicable taxes. No separate GST or tax amount is added at checkout.
Card payments may include a separate 2% payment charge shown before order placement.
Order Terms
Product colors, fabric texture, and sizing may vary slightly due to screen settings, handwork, photography, and natural textile variations.
Prices, availability, shipping charges, promotions, and policies may be updated without prior notice. The order summary shown at checkout is the amount applicable to that order.
Customer Responsibility
Customers are responsible for entering accurate name, phone, email, postal code, and delivery address details. Incorrect or incomplete details may delay or prevent delivery.
Policy Updates
Policies may be updated as operations, payment methods, delivery coverage, or legal requirements change. The latest version displayed on this page applies to new orders.
Cookies And Analytics
Essential browser storage is used to keep cart, wishlist, and account flows working. Optional Cloudflare Web Analytics is loaded only after the visitor accepts analytics cookies. Analytics is used to understand site performance and does not use GPS location or store the visitor's IP address in this website.